Refund Policy
Effective November 13, 2026. Real payments are not yet open. This policy applies to eligible purchases when checkout is activated, subject to mandatory consumer rights.
Generation credit returns
When a task fails, is blocked or times out, reserved generation credits are returned automatically. An uncertain upstream outcome can require reconciliation before settlement. A credit return restores your Foclip balance; it is not a cash refund. If the balance appears incorrect, send the task ID to support@foclip.com.
Unused packs
Request a refund for a completely unused credit pack within 14 days of purchase by emailing support@foclip.com with your account email and FCL- order number. We verify the payment and credit history before processing. Full refunds reverse the entire allocation for the refunded pack, not merely the account balance remaining at the time of refund.
Used packs and problems
Used or partially used packs are not automatically eligible under the unused-pack policy. Contact us for duplicate charges, unauthorized payments, delivery defects or any rights under applicable law. Requests are reviewed individually; no statutory refund right is waived. If a full refund occurs after credits have been spent, reversal may leave a negative balance and prevent further generation until resolved.
Payment processing
Approved monetary refunds are processed through the original payment channel. Bank and payment-provider processing times vary. Foclip cannot promise an exact posting date. There is no recurring billing to cancel.
Contact and response
Email support@foclip.com. We aim to reply within 2 business days. Do not include full card numbers or passwords.
Questions? support@foclip.com